Collaborative Resolutions Group (CRG) is an independent tax-exempt nonprofit organization registered in Massachusetts. We are a successor organization to The Mediation & Training Collaborative (TMTC), which has provided mediation, training and other related services in Western Massachusetts since 1987.
CRG’s mission is to increase individuals’ and organizations’ capacity to communicate effectively, manage differences, resolve conflict, and work collaboratively. We offer customized mediation, training, facilitation, restorative practices, and conflict coaching services
We are a community mediation center, and work closely with the Massachusetts Office of Public Collaboration, other mediation centers in our region, and funders like the Massachusetts Bar Foundation and Massachusetts Attorney General’s Face to Face Mediation Program to carry out our work. We believe in developing strong partnerships with other organizations, individuals and institutions engaged in complementary work.
CRG is led by a Board, which works cooperatively with our diverse staff team and a roster of consultant and volunteer mediators, trainers, and other providers to serve local communities in ways that work for them. We believe in basing our work on community needs, training and serving community members, and adapting what we do to fit various community cultural contexts.
CRG is committed to collaboration, empowerment, and equity. We seek to demonstrate through our actions a strong commitment to ongoing learning and undoing of structural oppression. Both internally and within our partnerships, we work to nurture respectful and authentic connections, create opportunities for people to resolve issues and communicate in ways that work for them, and to help develop collaborative structures and systems supporting individuals in our communities.
CRG has a staff of five, led by Co-Executive Directors Gloria A. Santa Anna and Debbie Lynangale. Our diverse Board includes Cate Woolner, Dana Mengwasser and Jean Frazier. To do our work, we depend on a roster of approximately 35 consultant and volunteer mediators, along with 12-15 trainers, facilitators and conflict coaches.